Job Description

Job Title: Product Owner with GCP

Job Location: Remote - USA
Job duration: Long Term

Summary
The Product Owner for Unified Enterprise Observability is the strategic and tactical leader responsible for defining, prioritizing, and delivering a platform that integrates monitoring, alerting, data ingestion, and security posture across Google Cloud Platform (GCP) and legacy environments. This role requires a strong understanding of ERP business processes and expertise in translating technical insights from tools like ServiceNow and SolarWinds into user-centric platform features.

Key Responsibilities

1. Product Strategy, Vision, and ERP Alignment

• Enterprise Vision: Define the product vision and strategic roadmap for the centralized observability and service management platform, ensuring alignment with the organization's ERP modernization goals.
• ERP Domain Expertise: Act as the voice of the business users for mission-critical ERP (Enterprise Resource Planning) systems. Prioritize features that directly impact the performance, availability, and user experience of core ERP processes (e.g., Finance, Supply Chain).
• Value Maximization: Continuously assess and articulate the business value of platform features, particularly how technical monitoring prevents downtime and protects revenue for key business functions.

2. Technical Product Ownership: GCP, Monitoring & Data

• GCP Observability: Own the strategy and backlog for leveraging GCP Cloud Monitoring (Operations), Cloud Logging, and Cloud Trace to provide comprehensive visibility into cloud-native applications and infrastructure.
• Data Ingestion Pipeline: Define requirements for data pipelines that ingest metrics, logs, and events from diverse sources (GCP, on-prem, 3rd party tools like SolarWinds) into a centralized analysis platform. Focus on data quality, latency, and cost optimization.
• Alerting & Incident Management: Standardize and optimize alerting policies (SLO/SLA focused) to ensure rapid detection and notification of service degradation. Focus on reducing alert noise and improving Mean Time to Resolution (MTTR).

3. ITSM & Service Management Integration

• ServiceNow Integration: Drive the product roadmap for integrating observability data (alerts, events) from GCP and other tools directly into ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM) modules.
• AIOps/Event Correlation: Prioritize features for automated event correlation and enrichment within ServiceNow, ensuring technical alerts translate into actionable business-level incidents.
• Tool Rationalization: Work with engineering teams to manage and potentially consolidate capabilities between specialized tools like SolarWinds and the new GCP/ServiceNow ecosystem.

4. User Experience & Security UI Design

• Security Monitoring UI: Define and design intuitive user interfaces (UI/UX) for consuming critical monitoring and security data. This includes:
• Designing single-pane-of-glass dashboards for business health and technical performance.
• Creating user-centric workflows for reviewing security alerts, compliance drift, and incident status.
• User Enablement: Ensure the platform's features, dashboards, and alerting configurations are simple, self-service, and accessible for diverse user groups (DevOps, SRE, Application Owners, and Executive Stakeholders).

Required Skills and Qualifications

• 10+ years as a Product Owner/Manager; Expertise in Scrum/Agile ceremonies and Backlog management.
• Strong proficiency in Google Cloud Platform (GCP) and its native monitoring tools (Cloud Monitoring, Logging, Pub/Sub).
• Direct experience integrating monitoring/alerting platforms with ServiceNow (ITSM/ITOM).
• Familiarity with monitoring tools like SolarWinds.
• Experience with data ingestion pipelines, defining security logging/alerting requirements, and working with complex application telemetry.
• Experience within the ERP domain (e.g., SAP, Oracle, major financial systems), understanding its data flows and operational criticality.
• Experience with UX/UI principles for technical platforms (e.g., dashboard design, defining information hierarchy).

Education & Experience

• Bachelor's degree in Business Administration, Information Technology, or a related field.

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