Job Description

Who You Are:

You enjoy leadership and management. The Business Office Manager acts as a point of contact for general administrative questions for the community. The BOM oversees and manages receptionists and collects and submits all billing data. Additionally, the BOM aids in new hire onboarding and offboarding paperwork and document processing.

Essential Duties and Responsibilities:

• Oversees and manages receptionists.
• Collects and submits all billing data.
• Receives and coordinates vendor bills from department heads.
• Calls on unpaid accounts to inquire about payment.
• Handles calls from vendors and responsible parties regarding invoices and payments.
• Receives completed time cards from department heads and submits to bookkeeping and HR for payroll and benefits.
• Receive resident rent payments each month and record for bookkeeper.
• Processes health insurance paperwork.
• Processes worker's compensation claims.
• Processes and maintains all employee records and files including but not limited to first aid training, CPR, training documents, etc.
• Provides administrative support for the community through the direction of the Executive Director.
• Prepare and be involved in new hire orientations.
• Manage / oversee breakroom posters.
• Manage Kronos operations at the community.
• Participate in interviewing, training, coaching, appreciating, and disciplining subordinates to deliver exceptional quality of life programs.
• Serves as Manager on Duty when scheduled.
• Other duties as assigned.

Job Requirements:

• Must possess an upbeat, positive, flexible, and enthusiastic personality and be congenial with fellow employees, residents, and the public at large.
• Must be an honest and dependable individual.
• Must maintain proper hygiene.
• Must be professional in dress and presentation.
• Must be willing to be active during entire work shift.
• Must be able to effectively communicate verbally and in writing in Standard English and use own judgment and initiative in daily activities.
• Must be a mature individual. Must possess the ability to multi-task in a fast-paced environment and perform a variety of tasks, often changing assignments on short notice.
• Must have strong organizational skills, as well as the ability to prioritize and meet deadlines.
• Must be detail and team work oriented.
• Must attend required in-services/ workshops to further education of skills and community requirements.
• Must be drug-free and submit to urinalysis drug screening upon hire and routinely.
• Must be able to pass a criminal background check upon hire and as required by state regulations.
• The employee shall be responsible for maintaining the integrity of Koelsch Communities.

Licenses, Certifications, & Education Required:

• Passed an approved food handler’s or ServSafe course as required by County, State and/or Community policy.
• Experience in Human Resources or Business Office related positions will assist tremendously with success in this position.

Supervisory Requirements:

This role supervises all receptionists. Additionally, if applicable, it will supervise concierges and night security.

Uniform and Appearance Requirements:

· Professional business attire including closed-toed shoes. Must abide by the Community dress code policy.

Position Equipment:

• This role is provided a laptop or desktop computer that remains in the community.
• Carry / wear earpiece and handheld radio and respond appropriately to calls as needed.

Work location and Travel Requirements:

• This role is a 100% on-site role.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, carry, push, and pull up to 50 pounds, use hands to handle or feel, and reach with hands and arms.

Special Demands:

Must possess qualities of leadership, tact, and adaptability to change. Must uphold community dress policy, possess a pleasant personality, be congenial with fellow employees and public, and must be capable of following oral and written instruction. Must display and use own good judgement and initiative in daily duties.

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