📢 We're Hiring: Call Center Manager – Home Improvement Industry
📍 Location: Tampa, Fl -NOT A REMOTE POSITION
🕒 Full-Time | Competitive Salary + Benefits
Are you a dynamic, results-driven leader with a passion for customer service and team development? Do you have experience managing high-performing call centers and a strong interest in the home improvement industry?
We are a growing leader in home improvement services, and are looking for a Call Center Manager to oversee, help grow and optimize the daily operations of our call center. If you thrive in a fast-paced environment and are ready to make an immediate impact, we want to hear from you!
Lead, coach, and develop a team of call center agents to achieve performance targets
Monitor daily operations to ensure excellent customer service and efficient scheduling of appointments
Implement performance metrics, training programs, and process improvements
Collaborate with sales, marketing, and operations teams to align on customer outreach and service goals
Manage call center technology and reporting tools to track KPIs and customer satisfaction
3+ years of experience managing a call center, preferably in home services or a related industry
Strong leadership and team-building skills
Knowledge of CRM systems and call center software
Excellent communication and problem-solving abilities
A customer-first mindset and a drive for continuous improvement
Health Insurance
Paid time off and holidays
Opportunities for advancement in a rapidly growing company
A supportive and energetic team culture
Join us and help homeowners improve their spaces—one great customer experience at a time.
👉 Send your resume for immediate consideration.
Job Description Job Summary Supervises and mentors a team focused on primary, urgent, and preventative care services in various non-clinical community settings such as homes, nursing facilities, shelters, and pop-up clinics, in any environment where members feel most...