Call Center Performance Analyst
Only Chicagoland Candidates will be considered.About Montway
Montway Auto Transport is one of the leaders in the U.S. Auto Transport industry. Recently recognized by Inc. Magazine as one of the top 5000 fastest-growing businesses nationwide and earned the ‘Great Place to Work” certification, Montway leverages innovative logistics solutions and personalized customer service to provide fast and reliable consumer experiences. Montway has safely shipped +1,500,000 vehicles and strives to deliver a 5-star experience with peace-of-mind transport. We’re looking for forward-thinking individuals who enjoy working in fast-paced, collaborative environments.
We are seeking a Call Center Operations Performance Analyst to join our growing Customer Experience team. This role is ideal for someone who thrives in a data-driven environment and is passionate about improving performance and optimizing customer interactions.
About the Role
As a Call Center Operations Performance Analyst, you will serve as a strategic partner to leadership, using insights to drive operational efficiency, enhance agent performance, and improve customer satisfaction. You will gather and interpret data from multiple sources to evaluate KPIs, develop reports, and identify improvement opportunities across both internal and outsourced call center operations.
Key Responsibilities
Qualifications
What We Offer
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