Job Title: Customer Fulfillment Analyst
Location: Racine, WI 53403
Duration: 06 Months
Shift: 7:30 AM – 4:00 PM CST with flexibility due to project demands
Job Description:
This position will perform duties to support the North America Customer Fulfillment team in the area of order management and customer deliveries. The individual qualified for this role must be highly motivated and disciplined with attention to and accuracy in detail with strong communication skills.
Responsibilities:
Execute assigned tasks in a manner aligned with company and customer expectations.
Make independent judgement within the scope of authority for work governed by standard operating procedures.
Work closely with other members of the team and cross-functional partners to provide outstanding service to all customers.
Ensure proper execution of system tools to ensure the goals of order management are met.
Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns.
Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken.
Generate reports for analysis as requested.
Minimum Qualifications:
High School Diploma with 5-7 years of full-time work experience
2+ years’ experience with ERP systems (Client, SAP ERP, etc)
2+ years’ experience in a Customer Service or related role
Proficient with Microsoft Office Suite including Word, Excel, Outlook, Teams, and Access
Strong analytical, problem solving and interpersonal skills
Ability to work independently in a fast-paced environment
The ability to communicate effectively; written and verbal.
Strong interpersonal skills.
Strong analytical and problem-solving skills.
Outstanding organizational skills; the ability handle multiple tasks and projects simultaneously.
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