Customer Service Support Specialist - TS/SCI with Polygraph Job at General Dynamics Information Technology, Chantilly, Loudoun County, VA

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  • General Dynamics Information Technology
  • Chantilly, Loudoun County, VA

Job Description

Public Trust: None
Requisition Type: Regular
Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.


WHAT YOU’LL NEED TO SUCCEED:

  • Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
  • Required Experience: 5+ years of related
  • Required Skills & Experience:
  • Demonstrated experience in customer service
  • Demonstrated experience in technical support service
  • Demonstrated experience in system administration for Windows and Linux systems
  • Demonstrated experience trouble-shooting hardware, telephony, and video
  • Demonstrated experience deploying and testing hardware and software
  • Demonstrated experience using an enterprise ticketing system
  • Demonstrated experience working with Windows Operating Systems
  • Demonstrated experience working with Linux Operating Systems
  • Demonstrated knowledge of LAN/WAN architectures and troubleshooting
  • Demonstrated working knowledge with VPN clients such as Cisco VPN and others
  • Desired Skills and Demonstrated Experience:
  • Demonstrated exceptional security practice in working with Restricted Handling (RH) data
  • Experience working with special systems such as FSA3 and FiCE
  • Trained and Certified as a Data Transfer Officer
  • Trained and Certified as a Krypto handling technician
  • Trained to support special “Back Room” requirements
  • Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures
  • Security Clearance Level: TS/SCI with Polygraph
  • Location: Dulles VA - On Customer Site
  • U.S. Citizenship Required


GDIT IS YOUR PLACE:

  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and holidays

#GDITEnhanced2025

#OpportunityOwned
#GDITCareers
#WeAreGDIT
#JET

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Job Tags

Work experience placement,

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