Help desk technician - IT support specialist Job at Sinai Residences, Boca Raton, FL

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  • Sinai Residences
  • Boca Raton, FL

Job Description

Salary: $60,000 - 80,000 per year Requirements:

  • Minimum of 3-4 years of help desk or related end-user focused IT experience
  • Proficient in Office365 Administration, including Teams, OneDrive, and SharePoint
  • Familiarity with Microsoft technology stacks, including Office and Active Directory
  • Experience with end-user hardware: notebooks, desktops, peripherals, monitors, iPhones, and Android devices
  • Ability to communicate effectively with users and residents to deliver first-level support both over the phone and in person
Responsibilities:
  • Function as the primary support for all help desk tickets for approximately 400 employees
  • Document, track, and escalate help desk requests as necessary, collaborating with vendors for ticket resolution
  • Diagnose and troubleshoot network and computer-related issues
  • Conduct in-person training and support for staff and residents as needed
  • Install and manage software solutions, including antivirus, backup programs, and operating systems
Technologies:
  • Active Directory
  • Android
  • Hardware
  • Support
  • Network
  • SharePoint

More:

At Sinai Residences, we are a distinguished five-star senior living facility situated on a secure, gated 100-acre Jewish Federation campus in Boca Raton, FL. Our community provides both independent and assisted living options, enriched with innovative amenities and services. We pride ourselves on being a remarkable place to work, where our dedicated team is committed to delivering exceptional service and compassionate care, creating a nurturing environment for all. Our comprehensive benefits package includes medical, dental, and vision insurance, as well as 401k options, paid time off, and opportunities for career advancement. We invite you to join our IT team as a Help Desk Specialist, where you will contribute significantly to improving the lives of our residents.

last updated 51 week of 2025

Job Tags

Full time, Work at office,

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