Job Description
Job Title: Kronos System Administrator
Location: 14221 Dallas Pkwy, St. 1100, Dallas, Texas 75254-2957, United States
Duration: 4 month cth
This role is responsible for driving the full application lifecycle and operational performance of the UKG Pro Workforce Management suite of products in support of Trinity Industries US, MX & CAN locations.
This position will coordinate HR/Payroll, IT, and Kronos managed services resources to deliver operational excellence and value-generating solutions to HR and Payroll functions, within a data driven organization. In addition to solution development, the UKG Pro WFM Administrator will provide tier 2 support for system issues, coordinating engagement with the necessary internal and external resources to drive resolution.
What you'll do:
Corporate IT:
- Ensure compatibility of configurations and processes with the enterprise UKG Pro Workforce Management suite
- Subject matter experts with gap analysis / process definition and system enhancements and will provide a high level of service for break-fix incidents and requests
- Maintain current in-depth technical, functional, and operational knowledge of UKG Pro Workforce Management suite
- Assist with educating the IT team on the goals of the business and assist with facilitating communication and alignment between functions and IT from the gathering of initial requirements to final implementation
- Provide support, technical issue resolution, process design, application configuration, super and end user training, testing support
- Solution Lead on projects/Technical Project Manager coordinating with the overall Project Manager on all work for technical teams and oversight on technical design
- Act as a liaison between the IT department and other departments within the organization, ensuring clear communication and understanding of needs and requirements
- Responsible for creating and maintaining relevant project management documents, including work plans, status reports and risk assessments, and may help guide project tasks among the team
- Responsible for assisting with the support of Kronos and the implementation of the UKG Pro Workforce Management suite platform, including requirements gathering, process design, system configuration, testing, and go-live
- Manage end-to-end HCM application change request tickets for the HR team, ensuring all modifications are accurately implemented and communicated effectively
Finance, Payroll and HR:
- Understand business process complexity and uncover needs that business partners and end users would not be able to articulate on their own.
- Provide support for Payroll by participating in the execution of the payroll processes and related calculations ensuring accuracy, reasonability, and adherence to policies
- Identify desired system improvements that address business problems
- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis and workflow analysis
- Develop requirements from business, to functional, to technical levels of detail
- Collaborate with geographically distributed teams
Kronos Managed Services :
- Configure and maintain business structures, data views, control center, timekeeping, user access, pay rules, basic scheduling, absence management and accruals.
- Key point of contact between HRIS/Finance/Payroll/and Operational teams.
- Adhere to Enterprise technology and change management processes and policies.
- Document application changes for program development and corrections help ensure that all change management policies and procedures are being applied.
- Work collaboratively with end-users to understand workflows and develop system support, including analysis of business needs and user needs, translation into proper system requirement specifications and documentation of requirements.
- Drive solution development through its complete lifecycle.
- Ensure alignment of solution to requirements
- Support system maintenance/upgrade and implementation, including system definition, build, testing and interfaces.
- Configuration, deployment, and maintenance of Kronos InTouch clocks.
- Production support, patches/upgrades, infrastructure, technical and functional enhancements.
- Identify and correct data issues or inconsistencies related to integration interfaces and reports.
Qualifications - External
- Bachelor's degree or 5+ years equivalent experience
- Minimum 2 years of hands-on configuration and administration of Kronos Workforce Central version 7 or higher
- Workforce Pro Workforce Management suite (Dimensions)
- Experience working with Kronos Timekeeper, Attendance, Scheduling, Analytics, and Integration Manager
- Experience configuring, deploying, and maintaining Kronos InTouch clocks using Workforce Device Manager
- Excellent written and oral communication skills.
- Execute audit, system lifecycle, and regulatory controls.
- Working knowledge of Software Maintenance Lifecycle, to include production support, patching/upgrades, infrastructure, and enhancements.
- Working knowledge of organizational change implications on system functionality
- Kronos functional knowledge and process design experience in support of human resource and payroll processes and regulations
- HIGHLY PREFERRED: Experience working with cloud deployments of UKG Pro Workforce Management.
- HIGHLY PREFERRED: 2 years manufacturing industry labor and workforce
- HIGHLY PREFERRED: External, customer-facing, business consulting experience
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