Medical Appointment Scheduler Job at SouthCoast Health, Savannah, GA

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  • SouthCoast Health
  • Savannah, GA

Job Description

SouthCoast Is Looking For A Full-Time Appointment Scheduler For Our Cardiology Department

Responsible for making and scheduling patient appointments in an efficient and timely manner.

Qualifications:

  • Ability to communicate clearly and speak concisely.
  • Ability to exercise professionalism in dealing with all levels of personnel, patients, and patients' families.
  • Ability in using multi-line telephone system.
  • Knowledge of proper telephone etiquette.
  • Knowledge of customer service principles.

Responsibilities:

  • Verifies insurance policy benefit information and obtains Authorization/ Precertification, prior to the patient’s visit.
  • Assures all insurance information has been completely and accurately obtained. Documents all pertinent insurance information. Documents information given or received to support actions taken on insurance charges or referral issues. 
  • Coding – understanding CPT and ICD10 to schedule appropriate test and payable diagnosis codes
  • Appeal denials if the insurance company denies the precertification by giving addition clinical information as needed.
  • Coordinate with hospital on scheduling STAT imaging studies, providing demographics, office notes, etc. 
  • Patient calls and concerns – manage in-person and phones encounters
  • Educates patients and families on insurance issues. Communicates patient’s fiscal responsibility in a professional manner. 
  • Notifies appropriate work units of patient’s insurance coverage, authorizations, or status. 
  • Identifies all patients without third party financial benefits and directs them for financial counseling according to SCMG self-pay policies and procedures 
  • Verifies necessary patient information and updates patient profile in the computer. (Ntierprise/RIS)
  • Answers questions regarding patient procedure billing and cost 
  • Schedules diagnostic appointment in Niterprise and Meditech . Relays necessary messages to staff.
  • Complete an outgoing referral in Niterprise. 
  • Ensure patient is aware of instructions for test, any prep that is required, directions, patient regarding holding medications and meals, attire for treadmill, body lotions, etc
  • Answers telephones, screens calls, and provides general information.
  • Answers questions regarding patient appointments and schedules outpatient appointments.
  • Ensures that updates (cancellations or additions) are input daily into master schedule and provider or nurse are notified, if appropriate. Patients that have a priority visit appointment are not allowed to cancel the appointment, a patient can only reschedule. Such appointments falls that in this category are Coumadin, one week follow-up or anything that the physician may note as a priority appointment.

Education/Experience:  High School Diploma. At least one year work experience in a medical office/Imaging department setting.  Prefer prior switchboard operations experience. Knowledge of medical terminology desired. Word processing and computer experience.

Benefits : H ealth , HSA/FSA, dental, vision, life, long term disability, 401(K) with employer contribution, supplemental insurance policies. PTO, holidays, jury duty and bereavement leave.

EEO, DFW, MFVD

Job Tags

Full time, Work experience placement, Work at office,

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