Nice CXone Developer Job at Tek Spikes, Plano, TX

ZGNqeC9MU0pRWWZ0ckowK3pSNlZHUDJvcEE9PQ==
  • Tek Spikes
  • Plano, TX

Job Description

We are looking for an experienced NICE CXone Developer with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows.

Key Responsibilities Solution Development

  • Design and develop IVR and ACD call flows using NICE CXone Studio, including scripts, actions, and custom logic.
  • Build, test, and deploy CXone routing scripts, workflows, and automation processes.
  • Configure and customize Omnichannel routing, WFM, Quality Management, and Analytics modules.

Integration & API Work

  • Develop integrations using NICE CXone APIs, RESTful web services, and third-party connectors.
  • Work with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows.
  • Ensure secure data transfer and compliance across systems.

Platform Configuration

  • Configure users, skills, campaigns, call queues, and channel settings.
  • Manage and optimize contact center KPIs, routing strategies, and reporting dashboards.
  • Support workforce schedules, QM evaluations, and performance analytics.

Maintenance & Support

  • Troubleshoot CXone platform issues, script errors, API failures, and routing logic.
  • Perform system updates, enhancements, and ongoing optimizations.
  • Collaborate with cross-functional teams (Ops, QA, Network, Product).

Documentation & Best Practices

  • Create technical documentation for scripts, integrations, and platform configurations.
  • Ensure solutions follow industry best practices for scalability, reliability, and security.

Requirements

Required Skills & Qualifications

  • 10-12+ years of hands-on experience with NICE CXone platform.
  • Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows).
  • Experience with REST APIs, JavaScript, JSON, XML.
  • Solid understanding of Omnichannel Contact Center operations.
  • Experience integrating CXone with CRM applications.
  • Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks).
  • Strong analytical and troubleshooting skills.

Preferred Skills

  • Experience with WFM, QM, Interaction Analytics, and Real-Time Dashboards.
  • Certifications in NICE CXone or cloud platforms (AWS/Azure).
  • Knowledge of VoIP, SIP, and telephony systems.
  • Exposure to automation tools (PowerShell, Python, or RPA).

Job Tags

Contract work,

Similar Jobs

Wells Fargo

Programs and Initiatives Business Execution Consultant Job at Wells Fargo

 ...advisorfacing engagements, team access requests, and policy and procedure overview Required Qualifications: ~2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following... 

Molina Healthcare

Field Supervisor, Nurse Practitioner Job at Molina Healthcare

Job Description Job Summary Supervises and mentors a team focused on primary, urgent, and preventative care services in various non-clinical community settings such as homes, nursing facilities, shelters, and pop-up clinics, in any environment where members feel most...

NTT DATA, Inc.

Helpdesk Senior Associate - French Job at NTT DATA, Inc.

 ...thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco,...  ...a Help Desk Senior Associate FRENCH - Full Time Location: Remote (candidate MUST LIVE IN GUADALAJARA) Requirements: Availability... 

Apptad Inc

Network Engineer Job at Apptad Inc

 ...Job Title: Network Engineer Location: Remote TOP REQUIREMENTS: Years of experience: 8+ years Configuration and troubleshooting of IPSEC site-to-site VPNs Ability to read, understand and troubleshoot complex routing issues Strong understanding... 

The Girls' Middle School

GMS Middle School Basketball Coach- Winter Job at The Girls' Middle School

 ...technical, tactical, and teamwork skills. Responsibilities The Girls Middle School is seeking a passionate middle school basketball coach. Responsibilities include: assisting with tryouts and team configuration, running two after-school practices per week,...