Job Description

THE OVERALL PURPOSE OF POSITION

The Product Owner will serve as a champion for the software products we deliver to internal and external stakeholders. The Product Owner will act as the interface between the business and IT development teams working to solve business challenges through technology, while ensuring the product provides maximum value to the user through collaboration and alignment on the product vision. The Product Owner will be involved in all phases of the project including requirements elicitation and gathering, option analysis, prioritization and software implementation. You will apply advanced analytical and business skills to evaluate existing and identify new or enhanced systems, products and processes which advance business objectives. The Product Owner will work closely with the management and development team to manage constraints, resolve critical problems, and maintain oversight of IT development, testing and implementation of new systems.

SCOPE OF WORK

• Understands and assists Product Manager with development of a Product Vision. uses Product Vision as guide to create product roadmaps for Scrum development effort.
• Defines product use cases, processes and requirements based on customer input and feedback, and assessment of existing workflow. considers internal and external business needs as well as regulatory impacts.
• Engages with internal and external stakeholders to understand business needs.
• Works with business teams to prioritize demand for IT ensuring the solutions developed support the business units in achieving their strategic and tactical objectives.
• Coordinates with business operations by exercising oversight, applying risk/value techniques and business analysis expertise to understand project architecture and components, shape initial project requests, and assist with the formulation of high-level product roadmap.
• Supports the collection of product requirements by working with the business SMEs, BSAs, and the IT development team.
• Identifies and provides mitigation plans for risks, concerns and resource constraints for review with appropriate stakeholders.
• Facilitates user acceptance testing results, including coordination with internal and external stakeholders.
• Creates, maintains, and prioritizes the product backlog and acceptance criteria.
• Develops and maintains a thorough knowledge of as-is and to-be business processes supported by software systems/products.
• Uses both lightweight and complex analysis techniques to elicit and communicate requirements.
• Work with BSAs to define, elaborate and groom user stories with the IT development team.
• Leads and manages requirements reviews, design reviews, and change control activities.
• Works as part of Agile Development Team, conducts and effectively participates in sprint planning, task estimates, task sequencing, task assignments, sprint reviews and retrospectives.
• Develop, revise and enhance processes and procedures related to requirements definition and documentation, solution testing and service delivery.
• Acts as the SME for necessary program system.
• Provides technical leadership and guidance to business systems analysts.
• Coordinate IV&V with PMO vendors, participate in UAT and iterative feedback with customers.
• Identify and analyze product metrics and customer feedback to recommend improvements.
• Ensure IV&V functions with PMO vendors regarding major IT projects.
• Supports management in quality control of deliverables from business systems analysts.
• Works closely with Client’s IT security team to manage and mitigate/remediate issues and risk.
• Presents product concepts to senior management and acquires buy‑in.
• Other duties as assigned.

QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree and/or relevant technical training and certifications
• Five (5) to Seven (7) years of directly related experience
• Three (3) to Four (4) years of management or internal operational/technical experience
• One (1) to Two (2) years of business leadership experience
• Experience working with development teams and serving as the liaison between the business and IT.
• Five (5) to Seven (7) years of demonstrated experience with increasingly complex system analysis projects, and various requirements gathering techniques and methodologies
• Two (2) to Three (3) years of experience developing user stories on business and system requirements, defining and elaborating user stories with validation and acceptance criteria, and experience with Scrum and/or other Agile development frameworks.
• Experience with JIRA and Confluence
• Experience in presenting product concepts to senior management and acquiring buy‑in.
• Experience with agile framework, values, and principles.
• Experience Querying and analyzing data using SQL
• Experience working with UX and wireframe

CORE COMPETENCIES

• Plans and Aligns: the ability to ensure our business and work plans align with organizational goals Linking each action and initiative to impacts on other departments.
• Communicates Effectively: the ability to communicate effectively in multiple modes and in a way that fosters understanding and dialogue. Engaging with others in a way that demonstrates emotional intelligence.
• Customer Focus: the ability to provide the best service to customers (internal and external) and exceed their expectations while maintaining the highest level of integrity.
• Collaborates: the ability to Building partnerships and relationships across the organization to meet shared objectives.
• Decision Making: the ability to make priority decisions on business and system requirements.

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