Job Description

We're Hiring: RN Case Manager!

We are seeking a dedicated and experienced RN Case Manager to coordinate patient care, manage healthcare services, and ensure optimal patient outcomes. 

Location: Lansing, United States
Work Mode: Remote Work Set-up
Role: RN Case Manager

JOB DESCRIPTION:

The Case Manager RN leads the coordination of a multidisciplinary team to deliver a holistic,  person centric care management program  to a diverse health plan population with a variety of  health and social needs. They serve as the single point of contact for members, caregivers, and  providers using a variety of communication channels including phone calls, emails, text  messages and the client's online messaging  platform. The Case Manager RN uses the case  management process to assess, develop, implement, monitor, and evaluate care plans designed to  optimize the member’s health across the care continuum. They work in partnership with the  member, providers of care and community resources to develop and implement the plan of care  and achieve stated goals.

DUTIES AND RESPONSIBILITIES:

• Lead a regionally aligned, multidisciplinary care team consisting of Medical and Behavioral Health Social Workers, Registered Dietitians, Pharmacists, Clinical Support Staff, and Medical Directors.
• Use the case management process to assess, develop, implement, monitor, and evaluate care plans designed to optimize the members’ health across the care continuum.
• Assess the member's health, psychosocial needs, cultural preferences, and support systems.
• Engage the member and/or caregiver to develop an individualized plan of care, address barriers, identify gaps in care, and promotes improved overall health outcomes. 
• Arrange resources necessary to meet identified needs (e.g., community resources, mental health services, substance abuse services, financial support services and disease-specific services.
• Coordinate care delivery and support among member support systems, including providers, community-based agencies, and family.
• Advocate for members and promote self-advocacy.
  
• Deliver education to include health literacy, self-management skills, medication plans, and nutrition.
  
• Monitor and evaluate effectiveness of the care management plan, assess adherence to the care plan to ensure progress to goals, and adjust and reevaluate as necessary.
  
• Accurately document interactions that support management of the member.
  
• Prepare the member and/or caregiver for discharge from a facility to home or for transfer to another healthcare facility to support continuity of care.
  
• Educate the member and/or caregiver about post-transition care and needed follow-up, summarizing what happened during an episode of care.
  
• Secure durable medical equipment and transportation services and communicate this to the member and/or caregiver and to key individuals at the receiving facility or home care agency.
  
• Adhere to professional standards as outlined by protocols, rules, and guidelines while meeting quality and production goals.
  
• Continue professional development by completing relevant continuing education and maintaining Certified Case Manager (CCM) certification.

EDUCATION AND EXPERIENCE:

• Nursing Diploma or Associate’s degree in Nursing required.
  
• Bachelor’s degree in Nursing strongly preferred.
  
• Minimum of 3 years clinical nursing experience in clinical, acute/post-acute care, and community settings required.
  
• At least 1 year of case management experience in a managed care setting strongly preferred.
  
• Experience managing patients telephonically and via digital channels (e.g., mobile applications and messaging) preferred

CERTIFICATES AND LICENCES:

• Current, active, and unrestricted Michigan Registered Nurse (RN) license required.
• Certification in Case Management (CCM) required or must be obtained within 18 months of hire.
  
• Certification in Chronic Care Professional (CCP) preferred.

QUALIFICATIONS:

• Ability to think critically, be decisive, and problem solve a variety of topics that can impact a member’s outcomes.
• Empathetic, supportive, and a good listener.
• Demonstrated time management skills.
• Proficient in motivational interviewing skills.
• Strong organizational skills with the ability to manage multiple systems/tools while simultaneously interacting with a member.
• Intermediate computer proficiency, including typing skills and familiarity with Microsoft programs (Excel, OneNote, Outlook, Teams, Word, etc.).
• Team-oriented but also capable of working independently.

• Excellent interpersonal and communication skills, both written and verbal.
  

Job Tags

Permanent employment,

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