Job Description

Highlights:

• OTE: $280,000 - $300,000
• Base Salary: $196,000 - $210,000
• Location: remote in North America
• Stock options

About Fundraise Up

At Fundraise Up, we are reimagining the fundraising platform to create the most convenient and fastest way to donate to non-profit foundations. Our innovation is aimed at enhancing loading speeds, boosting conversion rates, offering diverse payment methods, and more. Each month, individuals worldwide donate tens of millions of dollars through our platform. We are the go-to fundraising solution for some of the world's leading non-profit organizations. UNICEF, Obama Foundation, the Alzheimer's Association, and many others leverage our platform for their online fundraising needs.

About the role:

We are seeking an experienced leader to head our Presales and Implementation teams and drive scalable growth. This role will oversee all Presales and Onboarding activities—including technical demonstrations, RFP/RFI responses, custom solution design, client onboarding project management, and performance testing (A/B tests)—to help our customers boost fundraising revenue. You will play a key role in navigating strategic and complex deals while mentoring and guiding a diverse team that spans international borders. Reporting directly to the CCO, you will manage a team of 15 to grow to 25 by the end of the year.

Key Responsibilities

• Oversee and mentor both U.S. and international team members in presales and implementation activities.
• Recruit, train, and support team members to optimize performance and customer satisfaction.
• Actively manage and support complex, high-value deals by removing blockers and ensuring adherence to timelines.
• Collaborate closely with Sales, Customer Success, Product, and Support teams to drive revenue growth and deliver successful project outcomes.
• Effectively collaborate with the product team leveraging our uniform platform, minimize customizations, and build a robust customer <> product feedback loop.
• Define, track, and monitor key performance indicators (KPIs) for the team.
• Focus on continuous process and tools improvement to streamline operations and minimize the need for customizations.
• Oversee RFP responses and ensure a strong customer feedback loop feeds into product enhancements.
• Develop and maintain relationships with key customer stakeholders, including C-level executives.
• Work directly with Sales Management, the Chief Customer Officer, and other leaders to manage risk and align on strategic priorities.
• Dive into high-pressure situations to negotiate, troubleshoot, and resolve challenges both internally and externally.

Skills & Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• 8-10+ years of experience in implementations, solution engineering, technical sales, or similar roles in SaaS environments.
• Proven technical skills in web infrastructure, web analytics, and data management.
• Familiarity with CRM platforms (Salesforce, HubSpot, etc.) and front-end website development (HTML/CSS).
• Experience in nonprofit, NPO technology, or agency settings is a strong plus.
• Excellent communication and presentation skills for both technical and non-technical audiences.
• Demonstrated ability to build and maintain strong relationships with customers and cross-functional teams.
• Comfortable thriving in a fast-paced, hyper-growth startup environment.
• Experience with international team management, particularly with teams in Eastern Europe is advantageous.

Benefits

• Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
• FSA Spending Account.
• Remote or Hybrid work. Our teams are spread globally.
• 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
• 401(k) plan with company match.
• 100% Company-paid short-term disability, long-term disability, basic life insurance and AD&D.
• Paid parental leave (12/6 weeks).

**Please note: All official correspondence from Fundraise Up will exclusively originate from the @fundraiseup.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.

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