Call Center Manager Job at 1st Fruits Consulting, Inc., Nashville, TN

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  • 1st Fruits Consulting, Inc.
  • Nashville, TN

Job Description

Call Center Manager – Build, Lead & Scale a High-Performance Team

 

A growing health and wellness brand is on the hunt for a Call Center Manager who knows the fast-paced world of direct response marketing —someone who’s been in the trenches, understands the urgency of inbound calls, and knows how to turn interest into action.

 

This isn’t a role for someone who wants to maintain the status quo. We’re looking for a builder, a motivator, and a strategist who’s ready to grow a team, tighten up operations, and boost conversions.

What You’ll Do:

  • Lead a team of reps handling inbound appointment calls from 8AM–5PM

  • Recruit, train, and coach for performance

  • Monitor call volume, conversion rates, and show-up rates

  • Jump in on escalations and complex customer interactions

  • Optimize scripts, workflows, and call handling times

  • Keep an eye on KPIs and make data-backed decisions

  • Collaborate with leadership to scale the team and expand into new channels (chat, SMS, etc.)

What You Bring:

  • 3+ years managing in a direct response or high-volume call center

  • A knack for coaching and motivating sales-minded reps

  • Experience with CRMs, call tracking tools, and dialing systems

  • Strong handle on metrics like show rate, conversion, and hold time

  • Calm under pressure, sharp with process, obsessed with improvement

  • You’re scrappy, hands-on, and ready to grow something big

Why This Role Rocks:

  • Base salary + quarterly/annual performance bonuses

  • Full benefits (health, dental, vision, 401k, PTO)

  • Leadership development and growth potential

  • You’ll have a real voice in how we scale

 

Sound like your kind of challenge? Apply now and let’s build something that works.

Job Tags

Full time, Day shift, Monday to Friday,

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