Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Location Description:Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area. Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you!
Overview:Position Summary:
The Front Desk Agent is responsible for creating an engaging, caring environment for the hotel’s, internal and external, Guests . The key to success in this position is to ensure total Guest satisfaction, by an efficient check-in and checkout experience, identification and resolution of Guest’s related problems, provide property and destination information, and to proactively respond to the needs of our Guests. The Hotel’s success depends on the establishment of long lasting relationships with its Guests; the person selected for this position will be the foundation of this relationship.
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Required skills and experience Summary:
Preferred skills or experience, but not required
Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily . The requirements listed below are representative of the knowledge skill and or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills : Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals . Ability to write routine reports and correspondence . Ability to speak effectively before groups of customers or employees of organization .
Mathematical Skills: Must be able to calculate figures and amounts and apply basic addition, subtraction and multiplication.
Reasoning Ability: Must be able to analyze routine data to make appropriate judgements regarding the process of guests checking in/out of the hotel. Must be able to use appropriate judgements as it pertains to supervisory duties.
Hours : Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides customer service 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, or overtime . Also, depending on the season, hours may be reduced at any time.
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