JOB SUMMARY
Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
JOB DUTIES Maintain complete knowledge at all times of: • All hotel features, services, hours of operation • All room types, numbers, layout, decor, appointments and location • All room rates, special packages and promotions • Daily house count and expected arrivals/departures • Room availability status for any given day • Scheduled daily group activities • Maintain complete knowledge and comply with all hotel and departmental policies and procedures • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times • Meet with supervisor to review daily assignments and priorities • Meet with departing Front Desk Agent to review business status and follow up items • Access all function of computer system according to established procedures and standards • Set up work station with necessary supplies; maintain cleanliness throughout shift • Answer department telephone within three rings, using correct greeting and telephone etiquette • Promote positive guest relations to all individuals approaching the Front Desk • Accommodate all requests for information in a congenial manner • Process all guest check ins according to established hotel requirements • Confirm reservation in system and review all noted information • For guests without a reservation, sell a room type as agreed upon • Register guest in computer and generate a registration card • Verify registration card information with guest, obtain back up information for guest credit or payment method and input into system; collect cash when designated
MINIMUM REQUIREMENTS • High school graduate or equivalent • Previous experience in customer service. • Must be able to compute accurate mathematical calculations • Must be able to clearly communicate in English with guests, visitors, management and coworkers to their understanding, both in person and by telephone. • Must be able to provide legible communication and directions • Some college or training in hospitality industry. • Ability to input and access data in computer. • Ability to understand guest inquiries and provide responses. • Ability to promote positive relations with all individuals who approach the Front Desk • Ability to focus on guests' needs, remaining calm and courteous • Ability to think clearly, quickly and make concise decisions • Ability to prioritize, organize and follow up • Ability to work well under pressure of constant frequent arrivals and departures • Ability to focus attention on details
Please Apply at : then click on Lodging Careers. In the search box, type Tampa, select job and Apply.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
Schedule:
Experience:
Shift availability:
Work Location: In person
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
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