Job Description

We are looking to fill a long-term Contract role as Medicaid SAP Developer

Mode of Interview: In person

Work Arrangement: Onsite

Work Location: Columbia, SC

Shift: EST

Key Responsibilities

• Tier 1 & 2 Technical Support: Serve as the initial point of contact for technical issues within the SAP system, primarily focused on SAP ECC, S/4HANA, or related modules used by the DPH.
• Incident Management: Triage, diagnose, and resolve production support incidents and service requests logged by end-users using an IT Service Management (ITSM) tool (e.g., ServiceNow).
• Troubleshooting: Perform initial root cause analysis for technical issues, including transaction errors, interface failures, authorization issues, and performance degradations.
• User Management: Assist with basic SAP user access, authorization roles, and profile maintenance under the guidance of senior technical staff.
• Documentation: Maintain accurate and detailed documentation of all support tickets, resolution steps, and frequently asked questions (FAQs) to build a robust knowledge base.
• Collaboration: Work closely with senior SAP Basis administrators, functional analysts, and state personnel to escalate complex problems and ensure timely resolution.
• Monitoring: Assist in monitoring system health, background jobs, and system logs to proactively identify potential issues.

Required Skills & Qualifications

• Experience: 1-3 years of relevant professional experience in an IT support, help desk, or technical role, preferably involving a major ERP system like SAP.
• Recent graduates with strong technical coursework or internships are encouraged to apply.
• SAP Foundation: Basic familiarity with the SAP system landscape, terminology, and architecture. Knowledge of specific modules (e.g., FI, MM, HCM) is a plus.
• Troubleshooting: Proven ability to logically approach and resolve technical and functional issues.
• Technical Tools: Experience using an ITSM tool for ticket management and knowledge of basic database concepts (SQL) is beneficial.
  Communication: Excellent verbal and written communication skills to interact professionally with government staff and technical teams.

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