Remote - Customer Service Representatives - FEMA Job at Onetouch Direct, Remote

Y3NyLy9ibUlRSUxnb1pvL3pCYWJFUHV2b1E9PQ==
  • Onetouch Direct
  • Remote

Job Description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing effective products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Position: Remote Customer Service Representatives - FEMA

OneTouch Direct is seeking dedicated and professional Remote Customer Service Representatives to support the Federal Emergency Management Agency (FEMA) program. In this role, you will assist individuals affected by disasters, providing vital information and guidance related to disaster assistance programs.

Primary Responsibilities:

  • Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
  • Accurately provide information regarding FEMA programs, eligibility requirements, and application processes.
  • Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
  • Address customer concerns with professionalism and empathy while ensuring a compassionate approach.
  • Collaborate effectively with team members and escalate complex cases when necessary.

Requirements

  • A high school diploma or equivalent is required.
  • Minimum of 1-2 years of customer service experience, preferably in a remote environment.
  • Strong verbal and written communication skills, with the ability to convey information clearly and effectively.
  • Demonstrated ability to handle sensitive situations with discretion and maintain confidentiality.
  • Proficient in the use of computers and various software applications.
  • Reliable internet connection and a quiet work environment.
  • Experience working with governmental or non-profit organizations is an advantage.

Benefits

  • Health Care Plan (Medical, Dental & Vision
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Training & Development
  • Work From Home
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Wellness Resources

Job Tags

Remote job, Full time, Temporary work,

Similar Jobs

Somerby Lake Nona

CNA/HHA Job at Somerby Lake Nona

 ...for full-time associates Qualifications of an ideal Resident Caregiver: High school diploma or equivalent (GED) CNA or HHA in applicable state First Aid & CPR Certified At least 1 year of related work experience Resident Caregiver Job Summary:... 

SimulStat Inc.

Sr. Biostatistician-REMOTE Job at SimulStat Inc.

 ...timelines and to develop and implement protocolsWork closely with data management, clinical operations, programming, and other biostatisticians to develop and validate study-specific data capture systemsDevelop statistical analysis plans (SAPs) to meet regulatory... 

Techoundsllc

CNC Operator Job at Techoundsllc

 ...SUMMARY: The CNC Operator is responsible for operating one or more CNC machines (Mill, Lathe with live tooling and/or Mill Turn CNC). ESSENTIAL DUTIES AND RESPONSIBILITES: - Start machine and observe its operation to reposition work piece, or adjust machine... 

Intercontinental Exchange Holdings, Inc.

Senior Analyst, Sales Job at Intercontinental Exchange Holdings, Inc.

 ...notional trading value of the environmental portfolio has exceeded $1Trillion dollars in each of the last 4 years. The Senior Sales Analyst, Environmental Markets position will support the sales, marketing and development of ICEs environmental trading operations. The... 

Pivot Energy

Real Estate Title Analyst Job at Pivot Energy

Role Overview Pivot Energy is seeking a motivated Real Estate Title Analyst to provide support to the title, finance, strategic partnerships, and development departments by conducting title analyses and carrying out internal procedures. We are in an exciting growth ...