Job Description

We’re Hiring: Chief of Staff / Head of Operations

Join me as my right hand in a venture built to reinvent an entire industry.

I’m looking for a dynamic, resourceful, relentlessly driven Chief of Staff / Operations Leader to help build and scale JBL New York City and Smile House L.L.C. our hospitality-forward, tech-enabled, prevention-focused model for oral health and whole-body wellness.

Oral health has been separated from healthcare for too long. With emerging science, integrated technologies, and a deep understanding of the oral–systemic connection, this is our moment to transform care and prevent chronic inflammatory disease at the source. Smile House and J B L NYC is designed to lead that charge with:

Multi-specialty collaboration- all our specialists under one roof

Interdisciplinary care for DMI, Dental and medical integration

Unreasonable hospitality

A patient-first, relationship-driven model

A platform built for scale

To do this, I need a true partner.

About the Role

This is a mission-critical, builder seat for someone who thrives in early-stage growth environments and loves operating at the intersection of strategy, execution, people, and culture.

You will:

• You are my operational right hand; we make things happen

• Drive execution across operations, systems, HR, and patient journey and work closely into growth initiatives and our head of growth.

• Build the operational infrastructure that will scale Smile House for the next 5–10 years

• Architect and refine systems that create clarity, predictability, and flow

• Lead cross-functional alignment and elevate operational excellence

• Bring structure, rhythm, and momentum to the entire organization

• Help craft the culture, values, rituals, and team norms that define who we are

• Work hands-on in hiring, onboarding, developing, and retaining a world-class team

• Ensure that our people’s strategy aligns with our mission and vision every step of the way

Who You Are

You might be perfect if you…

• Have 5–10+ years in operations, Chief of Staff, marketing, growth, HR, or senior EA roles supporting executive leadership

• Have early-stage startup experience and know how to build from zero to one

• Understand that the heart of any great company is people, culture, and aligned values

• Have strong human resources instincts and know how to identify, hire, and develop talent

• Are exceptional at building teams and fostering alignment

• Have high EQ, emotional intelligence, and a genuine love for people

• Thrive in fast-moving, visionary environments

• Think in systems and execute with precision

• Are resourceful, organized, loyal, and energized by solving complex problems

• Love partnering closely with a CEO and amplifying the impact of the leadership team

• Are driven by mission and excited to disrupt an industry ripe for reinvention

Why This Work Matters

We are not building another dental office.

We are shaping a new category one where oral health becomes the gateway to whole-body health, hospitality meets medicine, and an interdisciplinary team collaborates to transform patient outcomes.

If you want to help build the team, the culture, and the systems for a model that will change lives, this is your moment.

How to Apply

Send me your resume and a note why you feel this opportunity matches up with your mindset and your experience to jessica@jblnyc.com

Smile House is just getting started.

Let’s reinvent oral health together and build an extraordinary team to do it.

Pay: $90,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

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