Customer Service Representative (Full-Time) Job at StateHouse Holdings Inc., San Diego, CA

ZGMvMStMaVBRb3pycVpvOXh4ZWJIdnlxcHc9PQ==
  • StateHouse Holdings Inc.
  • San Diego, CA

Job Description

Summary:

Urbn Leaf and Harborside are seeking a highly motivated and reliable Customer Service Representative to join our centralized support team. This position will serve as both a call center associate —handling inbound calls, live chats, and support tickets—and a dispatcher , coordinating delivery logistics and facilitating real-time communication between customers, drivers, and store teams.

This is a high-impact role that directly influences the customer experience, supporting our mission to deliver best-in-class cannabis retail service across California.

Key Responsibilities:

Call Center Support:

  • Handle high volumes of inbound calls, live chats, and emails with professionalism, empathy, and accuracy.
  • Provide product information, troubleshoot issues, and assist with order status inquiries, account support, and general store questions.
  • Maintain up-to-date knowledge of store promotions, product availability, and operational policies.
  • Log and resolve customer issues efficiently using our CRM and helpdesk systems.
  • Escalate complex issues to supervisors or internal departments as needed.

Dispatch & Delivery Coordination:

  • Monitor and manage real-time dispatching of delivery orders across multiple store locations.
  • Communicate directly with delivery drivers to optimize routes, update ETAs, and resolve logistical challenges.
  • Serve as the liaison between customers and drivers to ensure smooth delivery handoffs.
  • Coordinate with in-store fulfillment teams to verify order status and readiness.
  • Monitor order flow and prioritize dispatches to meet service level agreements (SLAs).

 

 

Qualifications:

  • 1+ year experience in a customer service or dispatching role (call center or cannabis retail experience preferred).
  • Strong verbal and written communication skills.
  • Ability to multitask across phones, chats, and dispatch tools in a fast-paced environment.
  • Comfort working with CRMs, dispatch software, and point-of-sale systems.
  • Strong problem-solving skills and the ability to stay calm under pressure.
  • Flexibility to work evenings, weekends, and holidays as needed.

Preferred Skills:

  • Familiarity with cannabis products and state regulations.
  • Experience using platforms like Weedmaps, OnFleet, Blaze, Dutchie, Jane, or similar systems.
  • Bilingual (Spanish/English) a plus.

What We Offer:

  • Competitive hourly pay with opportunities for growth.
  • Employee discounts at Urbn Leaf & Harborside locations.
  • Supportive and collaborative team environment.
  • Opportunity to be part of a legacy cannabis brand redefining retail excellence.

Urbn Leaf & Harborside are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Tags

Hourly pay, Full time, Weekend work, Afternoon shift,

Similar Jobs

World Wide Technology Healthcare Solutions

Product Owner Job at World Wide Technology Healthcare Solutions

 ...Qualifications Product Owner Skills Practical experience creating and communicating product visions. Proven ability to translate...  ...They will be participating in release planning events, daily scrums, and other technical discussions as needed. They will have... 

IU Health Medical Group - Indiana University Health

Neurology - Physician Job at IU Health Medical Group - Indiana University Health

 ...Neurology - Physician at IU Health Medical Group - Indiana University Health summary: Indiana University Health Medical Group is seeking a part-time Neurologist in Bloomington, Indiana, specializing in EMG, EEG interpretation, and VNS interrogation. The role offers... 

Dialysis Clinic, Inc.

Dialysis Patient Care Technician-PCT Job at Dialysis Clinic, Inc.

 ...Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize individualized care for...  ...-to-patient ratio than other providers. The Patient Care Technician (PCT) provides care to patients with end-stage renal disease,... 

Menards

2026 Summer Management Internship Job at Menards

 ...12 am) A 12-weeks PAID hands-on training experience at our Eau Claire Menards Distribution Center. This internship will run approximately May 2026 - August 2026....  ...- Opento work 32 hours per week during the summer - Desire to pursue a management career.... 

jobgether

Content Writer - REMOTE Job at jobgether

 ...This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Content Writer - REMOTE. In this role, you will have the opportunity to impact the company's content strategy and engage with various media platforms. Your writing skills...