Customer Service Representative (Full-Time) Job at StateHouse Holdings Inc., San Diego, CA

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  • StateHouse Holdings Inc.
  • San Diego, CA

Job Description

Summary:

Urbn Leaf and Harborside are seeking a highly motivated and reliable Customer Service Representative to join our centralized support team. This position will serve as both a call center associate —handling inbound calls, live chats, and support tickets—and a dispatcher , coordinating delivery logistics and facilitating real-time communication between customers, drivers, and store teams.

This is a high-impact role that directly influences the customer experience, supporting our mission to deliver best-in-class cannabis retail service across California.

Key Responsibilities:

Call Center Support:

  • Handle high volumes of inbound calls, live chats, and emails with professionalism, empathy, and accuracy.
  • Provide product information, troubleshoot issues, and assist with order status inquiries, account support, and general store questions.
  • Maintain up-to-date knowledge of store promotions, product availability, and operational policies.
  • Log and resolve customer issues efficiently using our CRM and helpdesk systems.
  • Escalate complex issues to supervisors or internal departments as needed.

Dispatch & Delivery Coordination:

  • Monitor and manage real-time dispatching of delivery orders across multiple store locations.
  • Communicate directly with delivery drivers to optimize routes, update ETAs, and resolve logistical challenges.
  • Serve as the liaison between customers and drivers to ensure smooth delivery handoffs.
  • Coordinate with in-store fulfillment teams to verify order status and readiness.
  • Monitor order flow and prioritize dispatches to meet service level agreements (SLAs).

 

 

Qualifications:

  • 1+ year experience in a customer service or dispatching role (call center or cannabis retail experience preferred).
  • Strong verbal and written communication skills.
  • Ability to multitask across phones, chats, and dispatch tools in a fast-paced environment.
  • Comfort working with CRMs, dispatch software, and point-of-sale systems.
  • Strong problem-solving skills and the ability to stay calm under pressure.
  • Flexibility to work evenings, weekends, and holidays as needed.

Preferred Skills:

  • Familiarity with cannabis products and state regulations.
  • Experience using platforms like Weedmaps, OnFleet, Blaze, Dutchie, Jane, or similar systems.
  • Bilingual (Spanish/English) a plus.

What We Offer:

  • Competitive hourly pay with opportunities for growth.
  • Employee discounts at Urbn Leaf & Harborside locations.
  • Supportive and collaborative team environment.
  • Opportunity to be part of a legacy cannabis brand redefining retail excellence.

Urbn Leaf & Harborside are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Tags

Hourly pay, Full time, Weekend work, Afternoon shift,

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