Job Description

4 Senior Salesforce Developer (3 in Alpharetta, GA & 1 in New York - These are Mandatory onsite roles). High level JD Agent force Voice deployment experience with Contact Center Genysis background and Service Cloud & SRMEA Role: Salesforce Developer Role Summary We are seeking a Salesforce professional with strong Agentforce Voice deployment experience , deep Genesys Contact Center integration background, and hands-on expertise in Salesforce Service Cloud and SRMEA to lead AI-driven contact center transformations. This role will design, deploy, and optimize AI-powered voice and service experiences , integrating Salesforce Agentforce with Genesys to improve customer engagement, reduce agent effort, and drive operational efficiency. Key Responsibilities

• Lead Salesforce Agentforce Voice design and deployment for contact center use cases
• Architect and implement Salesforce Genesys CTI integrations (voice, chat, IVR, routing)
• Configure and optimize Salesforce Service Cloud (Case Management, Omni-Channel, Knowledge, Entitlements)
• Implement SRMEA capabilities including service request management, escalation, and resolution workflows
• Enable AI-driven voice features : call transcription, intent detection, summarization, next-best action
• Design intelligent agent assist and supervisor dashboards using Salesforce and analytics tools
• Integrate downstream systems (CRM, ERP, billing, knowledge, middleware)
• Lead solution design, data flows, security, and compliance for regulated and non-regulated environments
• Collaborate with business, IT, and contact center stakeholders during discovery, build, UAT, and rollout
• Support production stabilization, optimization, and continuous improvement initiatives

Required Skills & Experience Salesforce & AI

• 8+ years of Salesforce experience with Service Cloud
• Proven Agentforce Voice or AI-powered voice automation deployment experience
• Strong knowledge of Omni-Channel, Einstein AI, flows, Apex, and integrations
• Experience implementing SRMEA or enterprise service management patterns
• Apex, LWC, Customization

Contact Center & Genesys

• Hands-on experience with Genesys Contact Center (Cloud or On-Prem)
• Expertise in CTI, IVR, call routing, screen pops, and call lifecycle events
• Integration experience using Genesys APIs, webhooks, and middleware

Integration & Architecture

• Experience with REST/SOAP APIs, middleware (MuleSoft preferred)
• Strong understanding of data models, security, and performance optimization
• Experience integrating voice, chat, email, and digital channels into Salesforce.
  
  Regards and Thanks Sravani k Technical Recruiter | Marvica Technologies LLC Email : Sravani@marvicatech.com Website : Follow us on Marvica page :

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